Frequently Asked Questions about Ask-the-Dr
The Company
To whom does Ask-the-Dr provide service?
What is your cancellation policy?
The Industry
The Service
What is the Ask-the-Dr Service?
What conditions can be treated by a telephone or live video consultation with a physician?
Can Ask-the-Dr handle my emergency situations?
Where are Ask-the-Dr’s services available?
Can I get a consultation after hours or on weekends/holidays?
Is the service the same as a nurse’s hot line?
Why might someone use the Ask-the-Dr telemedicine service instead of seeing their own doctor?
Does Ask-the-Dr’s service replace the need for a Primary Care Physician?
Does the physician review the member’s medical history before performing a consult?
How does Ask-the-Dr obtain the member’s medical history?
How are patient records maintained at Ask-the-Dr?
What are the different types of medical consultation services offered?
How do I request a consultation?
Are there any restrictions on the amount of times I can consult with a doctor?
Can a members access the service from abroad?
Can consulting physicians recommend specific primary care physicians or specialists?
Can someone who has a pre-existing condition still be a member?
Is there a minimum age requirement?
Do members have the opportunity to upgrade?
The Physicians
Are the consulting physicians in the U.S.?
Can I request a particular doctor?
Do consulting physicians speak other languages besides English?
Does Ask-the-Dr have physicians in all U.S. states?
How many physicians are available?
Does Ask-the-Dr have any specialists available?
Do the Ask-the-Dr physicians carry professional liability/malpractice insurance?
What are the physicians’ qualifications?
What credentials does each doctor have?
Prescriptions
Can members get prescriptions from a consulting physician?
Are there any limitations as to what medications physicians can prescribe?
What is Ask-the-Dr’s prescription policy?
Costs/Insurance
How much does the service cost?
Does the individual member save money?
