Our Prescription Policy

Doctors who supply medical consultations for our members may write prescriptions at their discretion for a wide range of medicines that treat common ailments.  These include, but are not limited to, drug classes such as antibiotics and antihistamines. Medical prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.

There is no guarantee that a prescription will be issued on any telemedicine medical consultation, and prescriptions will only be issued if the physician is able to gather the appropriate information to accurately diagnose and treat a given condition.

Physicians will refer patients to their primary care physician or appropriate level of care when indicated. In the event a physician does prescribe medication, he or she will usually limit the supply to no more than 30 days.  Patients with chronic illnesses should visit their primary care physicians or other specialist for extended care.

Ask-the-Dr's physicians do not issue prescriptions for substances regulated by the DEA, those used for a non-therapeutic purpose, or those substances which may be harmful because of potential for abuse or addiction. Prescriptions will only be issued when indicated and approved by a physician, and as permitted by law in your state.

When medications are prescribed, the prescribing doctor typically calls in the prescription by telephone or e-prescribing tools to the member's preferred pharmacy.